Critical Analysis: An Investigation into the Use of ERP Systems in the Public Sector

Authors: Maria Céu Gaspar Alves and Sergio Ivo Amaral Matos

Volume: (2011). Journal of Enterprise Resource Planning Studies, 2011, art. 950191.


Summary of Content of Paper

This paper provide results of research focused on public sector organizations. For the reason that ERP implementation on public-sector is relatively sparse and little studied, this paper helps to narrow this knowledge gap. It shows us which modules of ERP system most valuable and used in public sector, what motivates public-sector organizations decision makers invest into implementation of ERP solutions initially targeted for manufacturing companies.

Quality of the Research

Item Comments
1. Is the research question or objective clearly stated? The objective of the study clearly stated and shows the clear target which sounds as “investigation results”.
2. Is the research question interesting and important? The research question is interested for the solution providers as foundation for decision to invest in public-sector modules development or not.
3. Is the work original? Due little studies in public-sector this research is original in its own field.
4. Is the background research clear and relevant? Background research based on lack of information and some 3rd party statistics sources.
5. Are there any ethical problems? The study focuses on some kind ethical problem what motivates public-sector organizations invest into implementation of ERP solutions initially targeted for manufacturing companies.


The Research Method

Item Comments
Summarise the research method Researcher realized studies by small area (Portugal) of public-sector survey based on some solution provider customers list.
Does the research method seem appropriate for the research question? Research method looks appropriate for that amount of respondents.
Are the methods adequately described? Methods was described enough to understand researchers motivation and presuppositions of choosing it for this research.
Were the analyses done correctly? Analysis data for questionnaires was provided in a table but not so good designed to understand it without description.
Are the conclusions supported by the data? Provided data do not have enough conclusions.


Quality of Presentation

Item Comments
Is the work well presented? Work is presented not a good form and main part of research is looks shorter than conclusions.
Is the paper well structured? Paper has the necessary structure for scientific research.
Are symbols, terms, and concepts adequately defined? All terms and symbols adequately defined in text and have references.
Would additional tables, figures help to clarify the work? Some additional diagrams and better form of information presentation would help percept and accept of the work results.


Additional Notes

Use this section to record additional notes on the paper. In particular you should identify any links to other topics and papers from the module A gap in researches has now been adequately covered in the research dues providing results only for small area but it paved the way for new studies touching upon this topic.



Chang, S., Guy, G., Errol, S. and Greg T. (2008). A Delphi examination of public sector ERP implementation issues. International Conference on Information Systems. Atlanta: Association for Information Systems, pp. 494–500.

Rubina, A., Paula, K. and Alta van der, M. (2011). Acceptance of enterprise resource planning systems by small manufacturing Enterprises. In: Proceedings of the 13th International Conference on Enterprise Information Systems.

Gulledge, T. and Sommer, R. (2003). Public Sector Enterprise Resource Planning, Industrial Management & Data Systems.

Sayed, H. (2006). ERPs and Accountants’ Expertise: The Construction of Relevance. Journal of Enterprise Information Management, 19(1).


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