Critical Analysis: ERP Challenges and Opportunities in Government

Authors: Frost and Sullivan

Source: (2009). ERP Challenges and Opportunities in Government. [online] CGI. Available at: [Accessed 25 Jun. 2016]


Summary of Content of Paper

This paper provides results of research focused on operating and maintenance challenges in government and examined current ERP practices, challenges and general trends in managed services usage. It shows what significant differences in current behavior of usage managed services between smaller organization and larger organization. Make suggestion according to surveys about trends changes in the future. “Over the next two years, most government organizations surveyed (72%) predict their usage of managed services will not change.” (Frost and Sullivan, 2009)

Quality of the Research

Item Comments
1. Is the research question or objective clearly stated? The objective of the study is not clearly stated, has different meaning and serves only as introduction or attraction.
2. Is the research question interesting and important? The research question is interested for all ERP owners who maintain day-to-day operations.
3. Is the work original? This work has original research materials and do not use any external sources.
4. Is the background research clear and relevant? Background research is clear and based on companies’ experience and collected data.
5. Are there any ethical problems? The study focuses changes focus from challenges to managed service without strong comparative analysis.


The Research Method

Item Comments
Summarise the research method Researcher realized studies by surveyed government ERP executives about their concerns and how they affect the needs and requirements of ERP specialists.
Does the research method seem appropriate for the research question? Research method looks appropriate with including in survey executive specialists with specific expertise and who facing operation challenges every day.
Are the methods adequately described? Methods was described enough to understand and evaluate quality of research.
Were the analyses done correctly? Data analysis was provided in forms of histograms and diagrams.
Are the conclusions supported by the data? Provided data have enough conclusions and references.


Quality of Presentation

Item Comments
Is the work well presented? Work is designed well and presented in a good form.
Is the paper well structured? Paper has the necessary structure for whitepaper. But content could be shorter to provide information in more effective way.
Are symbols, terms, and concepts adequately defined? All terms adequately defined in text.
Would additional tables, figures help to clarify the work? Paper provides enough diagrams to clarify the work.


Additional Notes

Use this section to record additional notes on the paper. In particular you should identify any links to other topics and papers from the module Paper has main purpose to convince reader that the best approach or “opportunity” to maintain ERP systems is managed services and does not provide enough information about challenges.



Khosrow–Puor, Mehdi, (2006). Emerging Trends and Challenges in Information Technology Management. Idea Group, Inc. p. 865.

Meg Fryling, (2010). Estimating the impact of enterprise resource planning project management decisions on post-implementation maintenance costs: a case study using simulation modelling. Enterprise Information Systems 4 (4): 391–421.


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